We have identified and filled a critical role in community building – The Honest Broker / Straight Talker. Coming in from the outside we are able to operate as a neutral player, untainted by the inevitable past experiences and prejudices that all parties have about each other. We cut through the prevailing culture of blame and complain, and build relationships based on respect and trust with all parties. Because of this we are able to mediate disputes, facilitate meetings and processes that otherwise remain bogged down with the weight of bad past experiences and unhelpful attitudes.
We talk straight and are not afraid to confront difficult issues (or individuals) and are able to say things to both residents and professionals that they could not say to each other.